housingworksbookstore:

Brick and mortar bookstores have something that ensures that they’ll be around forever: people who will listen to your horrible questions. Imagine, if you will, the average bookstore customer trying to find an item online. (via What If Stupid Bookstore Patrons Had to Use Google? - Urlesque)

This is uh, exactly right.  This google search is what I answer in real life 20+ times per day.